Privacy Policy

1. Introduction

Welcome to PDFSolving ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our PDF processing services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our PDF processing tools
• Contact us for support
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address)
• Account credentials (username, password)
• Communication preferences

2.2 Document Information

When you use our PDF processing services, we temporarily process your documents to provide the requested services. We do not permanently store, read, or analyze the content of your documents unless required for service functionality.

2.3 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on our site
• Device information

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our PDF processing services
• Account Management: To create and manage your account
• Communication: To respond to your inquiries and provide customer support
• Security: To protect against fraud and ensure the security of our services
• Analytics: To understand how our services are used and improve user experience
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send you promotional materials (with your consent)

4. Document Processing and Storage

4.1 Temporary Processing

Your documents are processed temporarily on our secure servers to provide the requested conversion or editing services. We use industry-standard encryption during transmission and processing.

4.2 Automatic Deletion

All uploaded documents and processed files are automatically deleted after conversion or upload, unless you specifically save them to your account (for registered users).

4.3 No Content Analysis

We do not read, analyze, or use the content of your documents for any purpose other than providing the requested processing services.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and services
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Consent: We may share information with your explicit consent

6. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data
• Export your data
• Opt-out of marketing communications

7.2 Rights of Indian Users (DPDPA 2023)

If you are located in India, your personal data is protected under the Digital Personal Data Protection Act, 2023 (DPDPA). As an Indian user, you have the following rights:

• Right to Access: You can request details about the personal data we collect and how we use it.
• Right to Correction: You can request correction, completion, or updating of your personal data if it is inaccurate or outdated.
• Right to Erasure: You can request deletion of your personal data when it is no longer necessary for the purpose it was collected.
• Right to Data Portability: You can request a copy of your personal data in a portable format where applicable.
• Right to Grievance Redressal: You can contact our Data Protection Officer (DPO) or grievance officer if you have concerns regarding the use of your data.
• Right to Withdraw Consent: Where we rely on consent, you may withdraw your consent at any time.

7.3 Applicability to Other Jurisdictions

If you are accessing this website from outside India, your rights may differ depending on local data protection laws (e.g., GDPR in the EU, CCPA in California). We will comply with such laws where applicable.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookies Policy.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Account information is retained until you delete your account.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.